A home battery that's misconfigured or underperforming isn't protecting you from outages or reducing your utility bill the way it should. ElectriCare inspects and optimizes battery systems for real-world performance — especially under NEM 3.0.
Battery not charging right or not backing up the loads you expected? Let's look at it.
951.696.9669Home battery systems have multiple operating modes — Self-Consumption, Backup, Time-of-Use optimization, and grid export management. The default configuration from installation may not be right for your usage pattern, your utility rate schedule, or the realities of NEM 3.0. A battery that isn't configured correctly may be exporting when it should be storing, or discharging when it should be holding reserve.
ElectriCare is a FranklinWH Authorized Installer and works across all major residential battery platforms. Whether you need a health check, a firmware update, a full reconfiguration for NEM 3.0 economics, or a diagnostic visit because something doesn't seem right — we're the right team to call.
Configuration problems are common. Hardware failures are less so. We differentiate quickly.
Tell us what battery system you have, what it's doing (or not doing), and your primary goal — backup, bill reduction, or both.
We review your monitoring data, charge/discharge history, and current settings remotely where access is available — often identifying the issue before the site visit.
Hardware inspection, firmware updates, settings reconfiguration, and any necessary repair or component replacement — completed in a single visit.
We confirm the battery is cycling correctly for your rate plan and usage profile, and walk you through the updated configuration before we leave.
Configuration advice that doesn't account for your rate plan is just guessing. We know SCE's TOU schedules, NEM 3.0 export values, and how to configure your battery to actually reduce what you pay.
We're an authorized FranklinWH service provider with direct manufacturer support access and proper training on every aPower configuration option.
NEM 3.0 changed battery economics entirely. We configure systems for Self-Powered mode to maximize the value of every stored kilowatt-hour under current export rates.
Is your battery actually configured to back up the circuits you care about? We verify backup mode settings and test transfer switching where applicable.
When the issue is hardware — a failed BMS, faulty communication module, or connection problem — we have the parts and training to fix it, not just reconfigure around it.
Tell us about your battery system and what you're experiencing.
This is almost always a configuration issue, not a hardware failure. Under NEM 3.0, the battery must be set to Self-Powered (or Self-Consumption) mode to prioritize storing solar energy for evening use rather than exporting to the grid at the low NEM 3.0 export rate (~$0.06/kWh). If your battery was installed before NEM 3.0 took effect or wasn't reconfigured afterward, it may be optimized for the wrong rate schedule. This is straightforward to fix.
Backup capability depends on how your battery was installed and configured. Some systems require a specific "backup" mode to be enabled. Others are wired to back up only certain circuits (essential loads panel) rather than the whole home. In some cases, the backup reserve may have been set too low or discharged before the outage. We can assess your configuration and test transfer switching during a service visit.
NEM 3.0 is California's current net metering policy, which dramatically reduced the export credit for excess solar sent to the grid (from ~$0.30/kWh under NEM 2.0 to approximately $0.06/kWh). Under NEM 3.0, the financial value of your solar system shifts from grid export to self-consumption. A battery configured for NEM 2.0 economics will significantly underperform under NEM 3.0. The configuration change is critical.
Yes. As an authorized FranklinWH service provider, we can service, reconfigure, and repair FranklinWH systems regardless of who installed them. We have direct access to FranklinWH's technician portal for advanced diagnostics and firmware management. The same applies to Enphase IQ and other platforms we're certified on.
The diagnostic visit answers this question. Configuration problems are by far the more common issue — and they're inexpensive to resolve. True hardware failures (failed battery modules, BMS issues) are less common but do occur, particularly in systems older than 5 years or those that experienced thermal events. We differentiate between configuration and hardware during every battery service call.
Most battery issues are configuration — not hardware. A single service visit can change how your system performs for years.